Merry Christmas and a great 2012!

Giorgione, Adoration of the Magi (Oil on canvas, National Gallery, London)

Mountain tourism 2.0: New strategies for success

organized by UNWTO, La Massana (Andorra), 11-12 April 2012 
I'm going to present there: see the preliminary program

with the Master class "New Media in Tourism Communication"

with the Master students of the course Online Communication and Promotion (Enterprise projects)

special issue on eTourism and eLearning

Journal of Information Technology & Tourism, Volume 13, Number 1, 2012

TOC

eTourism and eLearning
pp. 1-1(1)
Author: Cantoni, Lorenzo

Articles

Travel Agents and Destination Management Organizations: eLearning As a Strategy to Train Tourism Trade Partners 
pp. 3-12(10)
Author: Kalbaska, Nadzeya

Overcoming Barriers to Sme E-Commerce Adoption using Blended Learning: A Swedish Action Research Case Study
pp. 13-26(14)
Authors: Kuttainen, Christer; Lexhagen, Maria

Tourism Capacity Building in Developing Geographies: A Case for Open Educational Resources 
pp. 27-37(11)
Authors: Nadkarni, Sanjay; Venema, Magiel

Myswitzerland.com: Analysis of Online Communication and Promotion 
pp. 39-49(11)
Authors: Inversini, Alessandro; Brülhart, Christoph; Cantoni, Lorenzo

Nueva Jornada dedicada al e-Learning en Turismo

Quisiera invitarte a la Jornada que organiza el Laboratori del Nou Turisme i el E-Learncenter de la UOC el próximo 20 de enero de 2012, a las 9:15 en Barcelona, en la sede de la UOC, Edificio MediaTic, c/Roc Boronat 117, 6a planta, sala Terrassa  >>>

Community Multimedia Centres in Mozambique: a Map

Edited by: Rega, I., Cantoni, L.
Researched by: Vannini, S., David, S., Baia, A., Macueve, G.
NewMinE Lab, December 2011
a great report you can download for free here

Campus Explorer badge on FourSquare !

ENTER2012: the (almost) final program is online!

ENTER2012 - eTourism Present and Future Services and Applications 

Helsingborg (Sweden) 24th to 27th of January 2012

see the (almost) final program >>>

So Who Asked? - What Governments Officially Say About Web Analytics

on ClickZ >>>

interesting hotel campaign...

a very great master class of the Eurocampus module on Culture and Online Communication

in Castellon, Spain, at the Universitat Jaume I, for the European Master in Intercultural Communication.

Risks and benefits of emerging life-logging applications

a report by ENISA - the European Network and Information Security Agency >>>

Congratulations to the MScom12 graduates who received their diplomas today in Lugano!

17 examples of social media and government innovation

an interesting report >>>

eLearning Courses on Tourism Destinations: Travel Agents' Perceptions

a great Report you can download for free >>>

Sabre launches global reservation system for video conferencing

on Tnooz >>>

Travel & Tourism Competitiveness Report 2011

published by the The World Economic Forum >>>

2nd PhD Research Festival at the UNiversity of Luzern

i'm going to participate to this very interesting festival >>>

Tecnologie didattiche e organizzazioni complesse

il 18 ottobre 2011 partecipo al convegno Media ed educazione tra strategie di ricerca e sistema-territorio, all'Università Cattolica del Sacro Cuore di Milano (Largo Gemelli 1, aula Pio XI), con un intervento dal titolo Tecnologie didattiche e organizzazioni complesse.

E-learning - the new B2B marketing phenomenon?

Nadzeya Kalbaska, from the webatelier.net, is going to present at the WTM - World Travel Market 2011 (London): E-learning - the new B2B marketing phenomenon?

MELISSA - Measuring E-Learning Impact in primary Schools in South African disadvantaged areas

pictures of the final event held in Cape Town, 7 Oct. 2011, at the Bellville Campus of the Cape Peninsula University of Technology >>>

icT4d – The development impact of information and communication technologies

dr. Isabella Rega, executive director of the NewMinE Lab, to present at the Annual Conference of the North-South Centre (Thursday, 10 november 2011)
Community multimedia centres in Mozambique: Providing information access to rural communities (see full program of the event in pdf)

Welcome to the eLearning Platform of Switzerland’s sunny south, Ticino!

emails...

Comunicazione. Riscoprire la dimensione dell'ascolto

una mia intervista pubblicata oggi dal Corriere del Ticino
vedi anche il programma del seminario su Ascolto e silenzio, che tengo insieme ai colleghi Carlo Ossola, Eddo Rigotti e Maurizio Viroli presso la Facoltà di scienze della comunicazione dell'Università della Svizzera italiana

with good colleagues and friends attending IPID2011

Community Informatics Research Network, CIRN, Prato 2011

the Conference program is now online. we are contributing with the following paper:
Francesca Fanni, Izak Van Zyl, Isabella Rega, Lorenzo Cantoni (Università della Svizzera italiana, Switzerland), The value of measurement in research practice

Le reti sociali e Internet mutano la società nei costumi, nell’economia e nella comunicazione

una mia intervista pubblicata su Ticino Business, 7 (2011), p. 16.

focus sulla ricerca: Mozambico, react!

presentation of a research conducted @ NewMinE Lab, in italiano (con scheda pdf), in English

call for an Assistant Professor in Online Communication with tenure track !

Università della Svizzera italiana
Faculty of Communication Sciences
Call (pdf, 285 Kb)
Deadline: 31.12.2011

What Next for Online Travel?

on eyefortravel >>>

Tourism Destinations’ Online Communication. A study on English destinations

Alessandro Inversini, Marianna De Pietro, Lorenzo Cantoni, Tourism Destinations’ Online Communication. A study on English destinations (beta ver.), August 2011

free download

Travel Agency Industry Alive and Well, Says ASTA

Alexandria, Va., Aug. 18, 2011 –ASTA came out in strong support of the travel agency industry today in response to a statement President Obama made regarding how the Internet has replaced many jobs, among them travel agents, while speaking at a town hall meeting in Atkinson, Ill >>>

Learning Strategies - A Masie Center Free Open Source Ebook

Edited by Nigel Paine
Produced by Elliott Masie
free download
Contributions from:

• Learning Strategies Elliott Masie
• What Makes a Successful Learning Strategy? Nigel Paine, Editor
• CIA’s Learning Strategy: Focusing Out on the Organization We Serve  Bob Baker
• The Strategy of Managing Change Lisa Pedrogo, CNN
• Building the Case for a Learning Strategy Ruben Bonales, Waste Management, Inc.
• Learning Strategy at Shell: 2 Parts, 3 Pathways & 3 Horizons Willem Manders, Shell
• Putting the Strategy Back into a Learning Strategy Keith Dunbar, DIA
• Making a Strategic Learning Portfolio the Heart of any Learning Strategy Terry M. Farmer and Evan Ishida, Eaton Corporation
• Setting Learning Strategy: Technology is Key…When You Use it Well Mike Cuffe, Farmers Insurance Group
• The Dynamic Strategy Relies on Insight - Not Planning Peter Hallard, Lloyds Banking Group

with very good friends and colleagues @ CICtourGUNE in san Sebastian (Spain)

during a workshop on Social media and destination branding @ CICtourGUNE

have you downloaded the free manual?

URL, User Requirements Lego

View more presentations from friday

Google Hotel Finder

worth a visit >>>

Are we witnessing the death of the natural search ecosystem in travel?

on Tnooz >>>

Spelling mistakes 'cost millions' in lost online sales

on BBC news >>>

The Importance of Online Reputation in the Luxury Travel Industry

Riviste… da navigare

Cantoni L., Inversini A., Lizzi G., Riviste… da navigare, "Rivista del Turismo", 2/2011, pp. 4-11.

Facebook Blocks Google's Shot at Social

on Search Engine Watch

URL: User Requirements with Lego

Lorenzo Cantoni, Marco Faré, Elisabetta Frick, URL: User Requirements with Lego. Ver. 1.0. May 2011. Pdf, ~1.5 MB.

The main step forward after Lego Serious Play has become open source.

Free for download!

la dieta dei labs eLab, NewMinE & webatelier.net a Curzutt!

Connecting Usages with Usability Analysis through the User Experience Risk Assessment Model: A Case Study in the Tourism Domain

I'm going to chair the session "S054: User Experience in Online Communication" at HCI International 2011, 9-14 July 2011, Hilton Orlando Bonnet Creek, Orlando, Florida, USA >>>
and to present the paper:
Alessandro Inversini, Lorenzo Cantoni and Davide Bolchini (2011) Connecting Usages with Usability Analysis through the User Experience Risk Assessment Model: A Case Study in the Tourism Domain, in A. Marcus (Ed.), Design, User Experience, and Usability, Pt II, HCII 2011, LNCS 6770, pp. 283-293, Berlin Heidelberg: Springer-Verlag

Vatican News Portal

online from June 29th >>>

+1 button coming to Google AdWords

part of a letter sent by Google to AdWords campaign managers:
<<

In the coming weeks, your search results and ads on Google will include a +1 button, which users can click to recommend your ads. You don’t need to make any changes to your account in order to take advantage of them. The final landing page URL of your ads can also appear on the Google profile of any user who +1’s your ad.

Here’s how the +1 button works:

Let’s say you own a hotel in Madrid. Brian had a lovely stay at your hotel last summer. When Brian starts researching accommodations for his next trip to Spain, he searches on Google while signed into his Google account, and sees your ad. He clicks the +1 button on the ad to recommend it to his contacts.

When Brian’s friend Ann plans her trip to Spain, she signs in to her Google account, searches, and also sees your ad – plus the personalized annotation that Brian +1’d it. Knowing that Brian recommends your hotel helps Ann decide where to stay during her travels.

>>

VareseGuide: the App for iPhone/iPad is available!

VareseGuide is an interactive travel guide specifically designed for business travellers that let discovers the city of Varese and the surrounding areas >>>

The Travel Gold Rush 2020

Pioneering growth and profitability trends in the travel sector
Developed by Oxford Economics in  partnership with Amadeus >>>

O.T. where/what to eat/drink in Tortoreto lido (Abruzzo)

a great beer, a very good restaurant (even if quite slow)

Facebook Display Revenues to Nearly Double This Year

on eMarketer >>>

Google images

available now also for destop search >>>

VareseGuide

for those using Android, a great mobile appication developed by webatelier.net
in Italian & in English

Amina: a famous "gay girl" in Damascus, interesting story of a succesful hoax

see the hoax declaration on the blog itself >>>
and - just for example - an article on Repubblica describing something which just never happened >>>

Manodopera nella rete

una mia intervista pubblicata sul settimanale Area >>>

58 Interesting Ideas* for Class Blog Posts

an interesting document for primary schools (but not only for them) >>>

Facebook nella rivoluzione araba

una mia intervista su Cooperazione N. 23 del 7 giugno 2011

Truth, Proclamation and Authenticity of Life in the Digital Age

a new document by the Pope Benedict XVI on social media and religion >>>

La comunicazione è anche ascolto

qui è possibile scaricare il file PDF

Mobile Learning: una risorsa nell’educazione universitaria? Risultati da una ricerca in Ticino (Svizzera)

Emanuele Rapetti, Anna Picco-Schwendener, Sara Vannini (NewMinE Lab), Mobile Learning: una risorsa nell’educazione universitaria? Risultati da una ricerca in Ticino (Svizzera), Journal of e-Learning and Knowledge Society, Vol 7, No 2 (2011)

2011 Annual Conference of the International Network for Postgraduate Students in the Area of ICT4D (IPID)

The 2011 Annual Conference of the International Network for Postgraduate Students in the Area of ICT4D (IPID) will be held 12 - 13 September at Università della svizzera italiana (USI), Lugano, Switzerland. 

This symposium will grant postgraduate researchers the opportunity to present their work to a diverse audience, and gain positive and valuable experience. It is also an opportunity for young scientists to network and engage with international scholars in ICT4D. 

Presenters are invited to submit a two-page PDF document that briefly describes their research work by 30 June 2011. 

Visit www.ipid2011.com for more information. 

Spectators or Protagonists? An innovative outlook on urban destinations

USI Università della Svizzera italiana, Lugano (Switzerland), October 13 –15, 2011. The program is online >>>

How the best labs manage talent

on McKinsey Quarterly >>>

con gli studenti del Master in gestione dei Media

Google Wallet

have a look >>>

with the Master students of the course Online Communication and Promotion

Think Insights with Google

"At Google we believe data beats opinion. So we work hard to study the worlds of consumer behavior, digital and media, and we’re pleased to share what we’ve learned with you" >>>

"Prima ascoltare e poi comunicare"

un'intervista sul Giornale del Popolo di ieri. 

French government joins legal threat against TripAdvisor

"French hoteliers involved in a long-running legal drama over alleged “unfair commercial practices” by TripAdvisor and Expedia have secured the support of the French government" on tnooz

Travelers turn back to travel agents

an interesting article on The Washinglton Post >>>

Viaggi d’affari e tecnologia, arriva la micro guida per il turismo business

Da giugno disponibile la nuova piattaforma per smartphone di Varese Convention & Visitors Bureau, realizzata in collaborazione con il webatelier.net l’Università della Svizzera Italiana >>>

Religious Identity and Online Communities

chapeau!

the Apple iPod nano of my son Giorgio has been washed in our 1,400 speed spin washing machine and dried in the clothes dryer... and still works!

The first master thesis on World Youth Day (Madrid 2011)

I've been the supervisor together with dr. Alessandro Inversini of the first Master Thesis on World Youth Day (Madrid 2011), researched by Miriam Stefania in the framework of the Master in International Tourism. The thesis covers the overlapping areas inbetween eTourism, religious Tourism and youth event Tourism.
To download the thesis, titled "Analysis of Youth Catholic Events’ Online Communication. An overview and the WYD2011 case-study" in pdf format: >>>
To read a brief overview in Italian on the official WYD blog: >>>

happy Easter!

Giotto di Bondone
Scenes from the Life of Christ: 21. Resurrection (Noli me tangere)
1304-06 - Fresco, 200 x 185 cm
Cappella Scrovegni (Arena Chapel), Padua (Italy)

crisis communication

an example by Ashampoo >>>

interactive video

worth a try >>>

eLearning for DMO’s global online survey

Travel Agents’ Perception of Destination eLearning, let all your friends in this business know and invite them to collaborate! 

IFITT: be prepared for next great events

IFITT@ EyeForTravel London Travel Distribution Summit Europe 2011
Free for IFITT members / £40 for the rest 
10 May 2011  Business Design Centre London 09:30-12:00 
Technology and Social Media enabled Real-time Service Management in Hospitality and Tourism

Context Based Services In Tourism Workshop@ Bournemouth University
Free for IFITT / HSMAI members 
Thursday 7th July and Friday 8th July - Saturday 9th Social Programme

ENTER2012
eTourism Present and Future Services and Applications
Helsingborg Sweden 24th to 27th of January 2012.

Google-ITA Software deal approved by US authorities, with conditions

on Tnooz >>>

Il Ticino e la sfida dei turismi

una sezione speciale di Ticino Management di marzo 2011 dedicata a questo tema, con alcuni miei interventi sull'eTourism (a partire da p. 34)

The Art of Admitting Failure

on the blog of Harvard Business Review >>>

April Fools' Day

a nice example by linkedin, my suggested connections are:

1st april 2002: the website of Swissair...

an interesting story, also from the webdesign point of view >>>

30th anniversary of the Swiss National Anthem

read the story >>>

Google +1

+1’s: the right recommendations right when you want them—in your search results

RSI La1: intervista al Il Quotidiano

una mia intervista su internet e campagna elettorale in Ticino >>>

Faith 2.0: Religion and the Internet

Durham University, the Tony Blair Faith Foundation and the RSA are thrilled to announce an exciting upcoming event, Faith 2.0: Religion and the Internet, a one-day conference to be held at the RSA (8 John Adam Street, London WC2N) on 14 April, 2011. 
I'm member of the morning panel.

TripAdvisor problems...

Being Eric Schmidt (On Facebook)

on TechCrunch >>>

Facebook hotel booking conversions growing, for some higher than TripAdvisor

on HotelMarketing >>>

Google Person Finder

Person Finder: 2011 Japan Earthquake

Agenzie di viaggio: sanzionate Expedia, Edreams e Opodo per pratiche commerciali scorrette

sul sito dell'Autorità Garante della Concorrenza e del Mercato >>>
the story in English >>>

RYA - Royal Yachting Association Elearning Case Study

quite interesting >>>

red-conference: thank you!

just finished the red-conference: rethinking education in the knowledge society, a great experience!

• proceedings are available on a cd-rom: Cantoni, L., Dillembourg, P., Euler D. (2011). Proceedings of the Red-Conference: Rethinking Education in the Knowledge Society (Ascona, Switzerland, 7-10 March 2011), Lugano (Switzerland): Università della Svizzera italiana [ISBN: 978-88-6101-010-9]
• presentations by keynotes will be soon available on the conference website
• pictures are here:

Skype in the classroom (beta)

worth a try >>>

eLi-2011 in Riyadh (Saudi Arabia): a great experience!

with good colleagues and friends. See the Conference website

Un clic per arribar a Déu: Un estudi bibliogràfic de l’ús religiós d’internet

Meritxell Ramírez i Ollé, Un clic per arribar a Déu: Un estudi bibliogràfic de l’ús religiós d’internet, "Digithum", 12/2010

Social media impact on corporate reputation: Proposing a new methodological approach

A. Mandelli & L. Cantoni, Social media impact on corporate reputation: Proposing a new methodological approach, «Cuadernos de Información», 27 (2010), pp. 61-74

Investigating Perception Changes in Teachers Attending ICT Curricula through Self-Efficacy

F. Fanni, I. Rega, I. Van Zyl, S. Tardini & L. Cantoni, Investigating Perception Changes in Teachers Attending ICT Curricula through Self-Efficacy, paper presented at ICTD2010, 13th-16th December 2010, Royal Holloway, University of London

Second International Conference of e-Learning and Distance Learning

Riyadh, 22-24 February 2011. I'm going to keynote here.
the conference website
the conference program in pdf

Call for Submissions for a special issue of J.UCS on Rethinking Education in the Knowledge Society

As a follow up to the RED‐Conference: Rethinking Education in the Knowledge Society Conference (Monte Verità, Locarno – Switzerland, 7‐10 March 2011), a special issue in the J.UCS - Journal of Universal Computer Science (www.jucs.org/) journal (indexed
by ISI Web of Science) is announced, with a few invited extended versions of the best papers of RED‐Conference, and an Open Call >>>  

Generation Y, Digital Learners, and other Dangerous Things

Lorenzo Cantoni & Stefano Tardini (eds.), Generation Y, Digital Learners, and other Dangerous Things, Special Issue of "QWERTY - Interdisciplinary Journal of Technology, Culture and Education", Vol 5, No 2 (2010)

TOC

• Generation Y, Digital Learners, and other Dangerous Things, by Lorenzo Cantoni, Stefano Tardini (pp. 11-25)
• Deconstructing the Media Use of the Net Generation, by Rolf Schulmeister (pp. 26-60)
• Getting over the “generation Y” perspective: observing ICTs in learners’ experiences around the world, by Emanuele Rapetti, Stewart Marshall (pp. 61-88)
• Giovani e partecipazione politica: il ruolo del web, by Andrea Cassano, Paola Nicolini (pp. 89-104)

Grazie, prego, scusi… tornerò (forse)

Cantoni L., Faré M., Inversini A., Passini V. (2010) Grazie, prego, scusi… tornerò (forse), "Rivista del Turismo", 4(10), pp. 4-12, Touring Club Italiano

Tea Partiers Were Most Active Social Site Users in 2010

the summary by ClickZ >>>

the report by the The Pew Research Center's Internet & American Life Project

Towards online content classification in understanding tourism destinations' information competition and reputation

Alessandro Inversini & Lorenzo Cantoni, Towards online content classification in understanding tourism destinations' information competition and reputation, International Journal of Internet Marketing and Advertising 2011 - Vol. 6, No.3 pp. 282 - 299
DOI: 10.1504/IJIMA.2011.038240

Lugano dream team @ENTER2011

ENTER2011 - eTourism Conference: the program is online!

a great program!
looking forward to meeting you in Innsbruck next week

i dieci anni di wikipedia

un intervento al TG de La1 >>>

New mobile application gives users instant access to everything for fraveling in Seoul

i Tour Seoul 2.0

How Travelers Use Online and Social Media Channels to Make Hotel-choice Decisions

a Cornell Hospitality Report >>>

influencers in travel

publishing daily The Top 50 Online Travel Influencers