Connecting Usages with Usability Analysis through the User Experience Risk Assessment Model: A Case Study in the Tourism Domain

I'm going to chair the session "S054: User Experience in Online Communication" at HCI International 2011, 9-14 July 2011, Hilton Orlando Bonnet Creek, Orlando, Florida, USA >>>
and to present the paper:
Alessandro Inversini, Lorenzo Cantoni and Davide Bolchini (2011) Connecting Usages with Usability Analysis through the User Experience Risk Assessment Model: A Case Study in the Tourism Domain, in A. Marcus (Ed.), Design, User Experience, and Usability, Pt II, HCII 2011, LNCS 6770, pp. 283-293, Berlin Heidelberg: Springer-Verlag