HCI International 2013

15th International Conference on Human-Computer Interaction

21 - 26 July 2013, Mirage Hotel, Las Vegas, Nevada, USA

The program is now online >>>

I'm going to chair the following section:

Design, User Experience and Usability in Tourism-related Applications
Chair(s): Lorenzo Cantoni

• Examining User Experience of Cruise Online Search Funnel
  Asta Adukaite, Alessandro Inversini, Lorenzo Cantoni
• Meta-design Approach for Mobile Platforms Supporting Creative Tourism Experiences
  Iis P Tussyadiah
• The Effect of Feedback within Social Media in Tourism Experiences
  Jeongmi (Jamie) Kim, Dan Fesenmaier, Steven Johnson
• The Travel Machine: Mobile UX Design that Combines Information Design with Persuasion Design
  Aaron Marcus, Theresa Karolina Schieder, Lorenzo Cantoni
• Fulfilled and Missed Requirements for Online Reservation Systems: An Empirical Investigation of Austrian and Swiss Hotels
  Gerhard F. Knolmayer, Viola Sini, Polina Chelnokova
• Sharing Life Experiences with Friends Based on Individual’s Locality
  Mohsin Ali Memon, Jiro Tanaka

Luxury in Hospitality: an Analysis of Online Reviews of Chinese and Indian Hotels

Luxury tourism has a multiple identity and can be interpreted from different perspectives. However, understanding the elements and emotions involved in a luxury tourism experience are essential to identify guests’ expectations.
The new webatelier.net report by Laura Malinverno, Asta Adukaite and Lorenzo Cantoni, is looking at how travelers comment online about luxury Chinese and Indian hotels: “Luxury in Hospitality: an Analysis of Online Reviews of Chinese and Indian Hotels. April 2013.”
This research is based on the analysis of user-generated contents (UGC) from the Hotel Reviews Website TripAdvisor.com. Reviews written about Chinese and Indian luxury hotels, namely 5*+, were selected to explore elements and perceptions emerging from guests’ comments. 390 reviews were analyzed, 8 dimensions divided into 78 categories were identified as elements of the luxury hotels experience. Moreover, five luxury characteristics, extracted from previous research, were tested to verify this existing structure for the case of luxury tourism. Results showed that luxury concept is a dynamic and changing element in the context of luxury Chinese and Indian hotels, and that UGCs can be a useful tool to understand expectations of prospective guests, and priorities of luxury experiences.
To download the report, follow the next link: http://www.webatelier.net/luxury-hotels

Associated Press @ hacked Twitter account

"Twitter Testing Two-Step Authorisation To Foil Hacking Attempts" >>>

Using Self-Efficacy to measure primary school teachers’ perception of ICT: results from two studies

Francesca Fanni, Isabella Rega, & Lorenzo Cantoni (2013, April 19). Using Self-Efficacy to measure primary school teachers’ perception of ICT: results from two studies. International Journal of Education and Development using ICT [Online], 9(1). 

Available in pdf at: http://ijedict.dec.uwi.edu/include/getdoc.php?id=5401&article=1528&mode=pdf. 

Switzerland in the eyes of Chinese travellers

The World Tourism Organization has confirmed yesterday that China’s expenditure on travel abroad reached US$ 102 billion in 2012, making it the first tourism source market in the world in terms of spending. Moreover UNWTO estimates that by 2020 there will be 100 million Chinese tourists traveling around the world. Additionally, Switzerland is a dream destination for 80% of Chinese youth aged 20 to 45 years. It makes a great  growth opportunity for Swiss tourism and hospitality industry.
The new webatelier.net report by Tu Hu, Nadzeya Kalbaska, Lorenzo Cantoni, is looking at how Switzerland is perceived by Chinese travellers: “A picturesque online representation of Switzerland: a research conducted on Chinese social network Weibo. April 2013.”
To download the report, follow the next link: http://www.webatelier.net/swiss-images

eLearning in hospitality and tourism mini-track

webatelier.net researchers, prof. Lorenzo Cantoni and Nadzeya Kalbaska, in collaboration with Oriol Miralbell (Open University of Catalonia) and with the support of IFITT (International Federation for IT in Travel and Tourism) are organizing a special mini-track dedicated to the understanding of the “Role of eLearning Applications within the tourism and hospitality sector”.
The mini-track will be a part of the 3rd International Conference on Tourism Management and Tourism Related Issues, and will be held in Barcelona (Spain) on October 3-4, 2013.
for more info see the call for papers on www.elearning4tourism.com.
 

Silenzio e ascolto: seminario all'Università della Svizzera italiana

Martedì 9 aprile 2013, ore 17.30
Aula A21, campus di Lugano

Il Consigliere di Stato, direttore del Dipartimento dell'educazione, della cultura e dello sport, sarà il relatore d'onore alla prima lezione del seminario Silenzio e ascolto organizzato dalla Facoltà di scienze della comunicazione dell'USI. 

Il termine “comunicazione”, dopo il periodo dell’entusiasmo a cavallo tra la fine degli anni Novanta e l’inizio di questo secolo, corre oggi il rischio di venire frainteso e svilito. Una considerazione riduttiva dei destinatari come semplici “target” (bersagli) da colpire ha infatti frenato una più profonda riflessione sulla valenza dell’ascolto, componente in realtà fondante dell’intero processo comunicativo. Si tratta di ripensare la comunicazione nel suo significato autentico di condivisione di un valore – secondo la sua etimologia: communicatio, da cum (con) e munus (valore) –, reinterpretandola quale elemento fondamentale di ogni attività umana e della vita sociale.

La Facoltà di scienze della comunicazione dell’USI, nell’intento di superare ogni visione riduttiva e di sottolineare l’importanza dell’ascolto, ha organizzato un seminario – dedicato agli studenti ma aperto al pubblico – incentrato sul tema del silenzio e dell’ascolto, tenuto da quattro professori della Facoltà (Lorenzo Cantoni, Eddo Rigotti, Carlo Ossola, Maurizio Viroli).

happy Easter!

La «seconda vita» digitale delle riviste di turismo

Giulio Lizzi, Lorenzo Cantoni, La «seconda vita» digitale delle riviste di turismo, «Problemi dell'informazione», 3 (2012), pp. 365-380, doi: 10.1445/72865

the book Internet presented on one of the largest daily newspapers in Iran

in case you don't read Persian, you may try it via Google Translator >>>

Giovani e social network

un intervento a Teleticino (5 marzo 2013), insieme a Daniele Parenti, Marco Giovannelli e Luca Botturi, nel programma I conti in tasca, diretto da Alfonso Tuor >>>

graduated!

Wikipedia Takes On Travel Industry With Wikivoyage

on Wired >>>

Information and Communication Technologies in Tourism 2013

Cantoni, Lorenzo and Xiang, Zheng (Eds.) Information and Communication Technologies in Tourism 2013Proceedings of the International Conference in Innsbruck, Austria, January 22-25, 2013
Berlin - Heidelberg: Springer, 2013
The (draft) cover!

 

and  the dedicated page on Springer website

Merry Christmas and a great 2013!

Andrea Mantegna (1431–1506), The Adoration of the Magi
(1495-1505), Distemper on convas

listening...

eGovernment class

New Media for Tourism Communication & eTourism Lab

with very smart eurocampus 2012 master students of Intercultural Communication

working on Culture and Online Communication in Coimbra (Portugal) @Universidate Aberta.

Innovation Touristique and two more events

theese days I'm presenting @:

• Colloque «Les voies de l’innovation touristique» (Chambéry [FR], Novembre 15-16, 2012) on Online communication of tourism destinations: reputation, maturity and eLearning (La communication en ligne des destinations touristiques: réputation, maturité et apprentissage en ligne)
• 10° Swiss International Holiday Exhibition (Lugano, November 16 - 18, 2012) on eLearning for tourism destinations, a new marketing opportunity
• European Master in Intercultural Communication (EMICC), EUROCAMPUS 2012 (Coimbra, Portugal) on Culture and Online Communication

UK travel agents’ evaluation of eLearning courses offered by destinations : An exploratory study

Journal of Hospitality, Leisure, Sport & Tourism Education
Volume 12, Issue 1, April 2013, Pages 7–14
UK travel agents’ evaluation of eLearning courses offered by destinations : An exploratory study 
by Nadzeya Kalbaska, Hee Andy Lee, Lorenzo Cantoni, Rob Law

SSRE2013 Annual Conference

SSRE Società Svizzera di ricerca in Educazione
SSRE Société suisse pour la recherche en éducation
SGBF Schweizerische Gesellschaft für Bildungsforschung
SSRE Swiss Society for Research in Education
Integrating formal and informal learning 
August 21-23, 2013, Università della Svizzera italiana, Lugano
Jointly organized by SUPSI-DFA, USI and SFIVET

telework.gov

 The Office of Personnel Management (OPM) and the General Services Administration (GSA) have established this interagency website to provide easy access to information about telework in the Federal Government >>>

Progetto INTERREG: Laghi e Monti Life

Seguendo un approccio centrato sull’ascolto, sono state condotte interviste a 279 turisti in visita nell’area del Ticino e del Distretto Turistico dei Laghi in Piemonte. 
È possibile scaricare gratuitamente il report.

La reputazione nell’epoca del web

sono stato intervistato per questa cover story di Ticino Management >>>

Online Communication of the Catholic World Youth Days

by Lorenzo Cantoni, Miriam Stefania & Silvia De Ascaniis, in Kevin Griffin & Razaq Ra (eds.), Reflecting on Religious Tourism and Pilgrimage, ATLAS, 2012
ISBN: 978-90-75775-53-2

quite happy with my email management of yesterday

Writing a new constitution online in Iceland 2011

by Mr. Thorsteinn Fr. Sigurdsson, Secretary General of the Constitutional Council 2011 (in pdf)
presented at the 2012 European Conference on Public Communication

the book Internet by Cantoni & Tardini now available in Persian!

 
Persian translation of Internet

Take a walk through a Google data center

through Steet View >>>

Prisoners and hats puzzle

a story that teaches how silence is so important in communication (even a matter of life and death). 
See it on wikipedia

 

Thin-Slicing, Malcolm Gladwell, and the Chinese Character for Listening

by Nick Morgan, on Forbes >>>

Hereafter the character:

taken from: http://www.she-philosopher.com/gallery/lely_2W1.html

Misconduct accounts for the majority of retracted scientific publications

an article by Ferric C. Fanga, R. Grant Steenc, and Arturo Casadevalld published on Proceedings of the National Academy of Sciences of the United States of America

hereafter the closing remark of the comment on the NYT: "There are many theories for why retractions and fraud have increased. A benign view suggests that because journals are now published online and more accessible to a wider audience, it’s easier for experts to spot erroneous or fraudulent papers. A darker view suggests that publish-or-perish pressures in the race to be first with a finding and to place it in a prestigious journal has driven scientists to make sloppy mistakes or even falsify data. The solutions are not obvious, but clearly greater vigilance by reviewers and editors is needed."

Integrating formal and informal learning

The 2013 Annual Conference of the Swiss Society for Research in Education will be held on August 21-23, 2013 at the Università della Svizzera italiana, in Lugano. The conference main topic is Integrating formal and informal learning.

The conference is organized jointly by the Dipartimento Formazione e Apprendimento of the Scuola Universitaria Professionale della Svizzera Italiana (SUPSI-DFA), by the Faculty of Communication Sciences of the University of Lugano (USI), and by the Swiss Federal Institute for Vocational Education and Training (SFIVET).
see the conference website for the call for papers

Google AuthorRank promises major changes for travel search

from Tnooz >>>

a great experience at the University of Eastern Finland

acting as opponent at the doctoral defence of Carolina Islas Sedano
Joensuu (Finland), September 4, 2012
Topic: Hypercontextualised Games 
Custodian: Prof. Erkki Sutinen

Comunicazione è anzitutto ascolto

Il Presidente USI, Prof. Piero Martinoli e l’USI Career Service hanno il piacere di invitarla all’incontro:
Comunicazione è anzitutto ascolto
Intervengono:Prof. Lorenzo Cantoni, Decano della Facoltà di scienze della comunicazione
Prof. Mario Botta, Direttore dell’Accademia d’Architettura

Modera: Michele Fazioli, RSI

16 Ottobre 2012, Ore 16.30 – 18.30, Auditorium, Campus USI Lugano

How Jeffery Boyd took Priceline from dot-bomb to highflier

a story by Fortune >>>

Symposium: Global tools, local needs

I'll be at the University of Eastern Finland (in Joensuu) to be opponent in a PhD discussion, as well as to participate to the Global tools, local needs Symposium, at the IMPDET (International Multidisciplinary PhD Studies in Educational Technology) >>>

Connected Minds Technology and Today’s Learners

a new report by OECD, edited by Francesc Pedró, with significant contributions from Emanuele Rapetti (Chapters 3 and 6). 

The report cites two of our papers on the topic:

• Rapetti, E. and L. Cantoni (2010), “Digital natives and learning with the
  ICTs the ‘GenY @ work’ research in Ticino, Switzerland”, Journal of
  E-Learning and Knowledge Society, Vol.6 no. 1, pp. 39-49 
• Rapetti, E., Cantoni, L. and Misic, S. (2009), “New cultural spaces for
  learning: the learners’ voices”, Online Webasculture Conference
  Proceedings, July 16-18, Giessen, Germany, www.webasculture.de/index.php?id=75.

Wikipedia parent to launch travel guide with Wikitravel rebels

on Skift >>>

Ticino Switzerland Travel Specialist featured in TES MAGAZINE

Read the interview here (in German).
Subscribe to Ticino Turismo eLearning Platform here (in English).

Labs' residential seminar (dieta) in Miglieglia

Bene comune e comunicazione

un mio intervento presso la Facoltà di Teologia di Lugano >>>

The Social Media Economy Map

a quite interesting map by SMI

EDEN's Best Research Paper Award !

EDEN's Best Research Paper Award is granted yearly during the Annual Conference Dinner, the Award is presented in collaboration with the Ulrich Bernath Foundation for Research in Open and Distance Learning, with the support of a distinguished Jury. This year, former President of EDEN - European Distance and E-Learning Network Ingeborg Bø chaired the jury and presented the Best Paper Award at the conference dinner on June 8th.
This year's winners were Emanuele Rapetti and Lorenzo Cantoni from Università della Svizzera Italiana (Lugano, Switzerland). Our paper is titled Reconsidering "Gen Y" & Co: From Minding the Gap to Overcoming it.

Other finalists were:

• Do Men Learn in Order to Earn? Motives for Lifelong Learners to Choose Web-Based Courses and the Relationship with Age, Gender, Parenthood and Rate of Studies
  Ron Mahieu, Simon Wolming, Department of Education, Umea University, Sweden
• Generational Distinctiveness in the Time Use of Working Distance Learners
  Bill McNeill, The College of Estate Management, United Kingdom
• Personalisation in e-Learning – The Key for Success in Learning in Later Life
  Sonia Hetzner, Eline Leen, Innovation in Learning Institute - ILI, Germany

Mobile Access to Knowledge (A2K)

Marta Pucciarelli & Lorenzo Cantoni (Università della Svizzera Italiana, Lugano, Switzerland), Mobile Access to Knowledge (A2K), presentation held at the Scientific m-Learning seminar, ICTP - Abdus Salam International Centre for Theoretical Physics, Trieste (Italy).

you can see the program, the video of the presentation, as well as the videos of the entire seminar.

just seen these statistics...

Survey of Nation’s Top Attorneys Reveals Spike in Smart Phone and Text Evidence During Divorces

a very interesting campaign by the Ministry of Tourism in Macedonia

a very interesting viral campaign addressed to local people to promote a change in attitudes and behaviours toward tourists. 

How to evaluate it? (here a very negative evaluation)

Mobile Science & Learning

Marta Pucciarelli & Lorenzo Cantoni, Mobile Access To Knowledge, in Enrique Canessa & Marco Zennaro (Eds.), Mobile Science & Learning, ICTP—The Abdus Salam International Centre for Theoretical Physics, Trieste (Italy) 2012, pp. 71-77.
Freely downloadable.

Mobile Science and Learning v.4 (Hires)

con la classe del Master in Gestione dei Media

visita il sito del Master

The eLearning Africa 2012 Report

free download >>>

Reconsidering “Gen Y” & Co: From Minding the Gap to Overcoming it

un'intervista a Controluce, con Michele Fazioli

su LA1 della RSI (13 maggio 2012) >>>

una mia intervista sulla comunicazione della Chiesa cattolica

da Il Giornale del Popolo, 10 maggio 2012

Harvard and M.I.T. Team Up to Offer Free Online Courses

an interesting article published by NYTimes >>>

with very good colleagues and friends in Maputo (Mozambique)

last week, during a meeting of the RE-ACT (social REpresentations of community multimedia centres and ACTions for improvement) project

facebook Groups for Schools

Vacanze, il primo tuffo è nel Web

Ma il Vaticano sa ancora comunicare? Da Giovanni Paolo II a Benedetto XVI: l’informazione cattolica tra nuovi media e tradizione

Università della Svizzera italiana (Lugano, Svizzera), giovedì 10 maggio, ore 18.15
aula A11, palazzo rosso, campus di Lugano

Incontro con:

• Andrea Tornielli, vaticanista del quotidiano La Stampa e autore di numerosi saggi
• Lorenzo Cantoni, Decano della Facoltà di scienze della comunicazione dell’USI ed esperto di New Media

Introduce e modera Marcello Foa, direttore generale di TImedia e cofondatore dell’Osservatorio europeo di giornalismo.
___
La serata è organizzata dall'Osservatorio europeo di giornalismo dell'USI in collaborazione con Il Corriere del Ticino.

Why I’m a listener: Amgen CEO Kevin Sharer

after two days in Andorra

skiing or attending the 7th World Congress on Snow and Mountain Tourism & playing with the Bienfaits pour vous iPhone App?

7th World Congress on Snow and Mountain Tourism

La Massana, Andorra, 11-12 April 2012

I'm here, presenting in the session: Relationship marketing: the need to create communities and to follow  potential customers before, during and after their trips

Rethinking Education in the Knowledge Society

a special issue of J.UCS - Journal of Universal Computer Science, 18/3 (2012), edited by Lorenzo Cantoni and Isabella Rega

Happy Easter!

Martin Schongauer (1450-1491), Noli me tangere (detail), tempera on panel, Musée d'Unterlinden, Colmar (France)

The Online Reputation Construct: Does it Matter for the Tourism Domain? A Literature Review on Destinations' Online Reputation

Marchiori, E., Cantoni, L., The Online Reputation Construct: Does it Matter for the Tourism Domain? A Literature Review on Destinations' Online Reputation, "Information Technology & Tourism", Volume 13, Number 3, 2012 , pp. 139-159

DOI: http://dx.doi.org/10.3727/109830512X13283928066715

Formazione, ‘new management’, Amministrazione Pubblica

L. Cantoni, Formazione, ‘new management’, Amministrazione Pubblica, in Renata Viganò & Cristina Lisimberti (Eds.), Politiche pubbliche e formazione. Processi decisionali e strategie, Vita e Pensiero, Milano 2011, pp. 39-47

 

ready for ICTD2012 in Atlanta

Open Session:  
Photo Elicitation techniques to support research projects in the communities
Lorenzo Cantoni, Isabella Rega, Sara Vannini
Time: Thursday, March 15, 2012 14:15pm-15:45pm, 16:15pm-17:30pm
Room: Conference 2
In this workshop we want to show how to integrate and interpret photographic material within ICT4D research projects: examples of photo elicitation will be combined with practical works in groups on different methods of analysis (content analysis, semiology and discourse analysis), and a critical approach towards the visual and its implications will be discussed.

media and online: a new research and an interesting graphic

How Newspapers are Faring Trying to Build Digital Revenue, by the Pew Research Center's Project for Excellence in Journalism

The decline of traditional media, by TotalBankrutpcy

NET.LANG: Towards a multilingual cyberspace

very interesting free book >>>

two new great websites

both NewMinE - New Media in Education and webatelier.net Labs have just launched their new websites. Have a look!

The executive’s guide to better listening

on McKinseyQuarterly >>>

Consumer media discover that travel agents do still exist

an interesting article >>>

New technologies applied to E-learning in tourism Seminar: "eLearning in Hospitality and Tourism Field"

"Information and communication technologies in tourism 2012" (partially) available on Google books

on Google books

two great calls for papers!

ENTER2013- The 20th International Conference on Information Technology and Travel & Tourism 

January 22-25, 2013, Innsbruck, Austria

submission closes: September 1st, 2012

Research Track Chair: Lorenzo Cantoni (Università della Svizzera italiana, University of Lugano, Switzerland), co-chair: Zheng Xiang (University of North Texas, USA)

see the CFP

HCI International 2013 - The 15th International Conference on Human-Computer Interaction 

July 21-26, 2013, Las Vegas, Nevada, USA

I'm charing a session titled: Design, User Experience and Usability in Tourism-related Applications within the 2nd International Conference on Design, User Experience and Usability (DUXU)

submisison of abstracts closes: October 12, 2012

see conference website

Background Investigation of Steve Jobs Released

The 191-page document, released under the Freedom of Information Act (FOIA), consists of the FBI’s 1991 background investigation of Steve Jobs for an appointed position on the U.S. President’s Export Council. The release also includes documents related to a 1985 investigation of a bomb threat against Apple >>>

 

UK Advertising Standards Authority (ASA) Adjudication on TripAdvisor LLC

"We told TripAdvisor not to claim or imply that all the reviews that appeared on the website were from real travellers, or were honest, real or trusted" >>>

webatelier.net dream team @ ENTER2012 in Helsingborg

Information and Communication Technologies in Tourism 2012

Information and Communication Technologies in Tourism 2012. Proceedings of the International Conference in Helsingborg, Sweden, January 24-27, 2012
Fuchs, Matthias; Ricci, Francesco; Cantoni, Lorenzo (Eds.)

Springer, Wien – New York -2012, 2012, XIV, 530 p. 87 illus. -Softcover, ISBN 978-3-7091-1141-3