Are we witnessing the death of the natural search ecosystem in travel?

on Tnooz >>>

Spelling mistakes 'cost millions' in lost online sales

on BBC news >>>

The Importance of Online Reputation in the Luxury Travel Industry

Riviste… da navigare

Cantoni L., Inversini A., Lizzi G., Riviste… da navigare, "Rivista del Turismo", 2/2011, pp. 4-11.

Facebook Blocks Google's Shot at Social

on Search Engine Watch

URL: User Requirements with Lego

Lorenzo Cantoni, Marco Faré, Elisabetta Frick, URL: User Requirements with Lego. Ver. 1.0. May 2011. Pdf, ~1.5 MB.

The main step forward after Lego Serious Play has become open source.

Free for download!

la dieta dei labs eLab, NewMinE & webatelier.net a Curzutt!

Connecting Usages with Usability Analysis through the User Experience Risk Assessment Model: A Case Study in the Tourism Domain

I'm going to chair the session "S054: User Experience in Online Communication" at HCI International 2011, 9-14 July 2011, Hilton Orlando Bonnet Creek, Orlando, Florida, USA >>>
and to present the paper:
Alessandro Inversini, Lorenzo Cantoni and Davide Bolchini (2011) Connecting Usages with Usability Analysis through the User Experience Risk Assessment Model: A Case Study in the Tourism Domain, in A. Marcus (Ed.), Design, User Experience, and Usability, Pt II, HCII 2011, LNCS 6770, pp. 283-293, Berlin Heidelberg: Springer-Verlag

Vatican News Portal

online from June 29th >>>

+1 button coming to Google AdWords

part of a letter sent by Google to AdWords campaign managers:
<<

In the coming weeks, your search results and ads on Google will include a +1 button, which users can click to recommend your ads. You don’t need to make any changes to your account in order to take advantage of them. The final landing page URL of your ads can also appear on the Google profile of any user who +1’s your ad.

Here’s how the +1 button works:

Let’s say you own a hotel in Madrid. Brian had a lovely stay at your hotel last summer. When Brian starts researching accommodations for his next trip to Spain, he searches on Google while signed into his Google account, and sees your ad. He clicks the +1 button on the ad to recommend it to his contacts.

When Brian’s friend Ann plans her trip to Spain, she signs in to her Google account, searches, and also sees your ad – plus the personalized annotation that Brian +1’d it. Knowing that Brian recommends your hotel helps Ann decide where to stay during her travels.

>>

VareseGuide: the App for iPhone/iPad is available!

VareseGuide is an interactive travel guide specifically designed for business travellers that let discovers the city of Varese and the surrounding areas >>>

The Travel Gold Rush 2020

Pioneering growth and profitability trends in the travel sector
Developed by Oxford Economics in  partnership with Amadeus >>>

O.T. where/what to eat/drink in Tortoreto lido (Abruzzo)

a great beer, a very good restaurant (even if quite slow)

Facebook Display Revenues to Nearly Double This Year

on eMarketer >>>

Google images

available now also for destop search >>>

VareseGuide

for those using Android, a great mobile appication developed by webatelier.net
in Italian & in English

Amina: a famous "gay girl" in Damascus, interesting story of a succesful hoax

see the hoax declaration on the blog itself >>>
and - just for example - an article on Repubblica describing something which just never happened >>>

Manodopera nella rete

una mia intervista pubblicata sul settimanale Area >>>

58 Interesting Ideas* for Class Blog Posts

an interesting document for primary schools (but not only for them) >>>

Facebook nella rivoluzione araba

una mia intervista su Cooperazione N. 23 del 7 giugno 2011

Truth, Proclamation and Authenticity of Life in the Digital Age

a new document by the Pope Benedict XVI on social media and religion >>>

La comunicazione è anche ascolto

qui è possibile scaricare il file PDF

Mobile Learning: una risorsa nell’educazione universitaria? Risultati da una ricerca in Ticino (Svizzera)

Emanuele Rapetti, Anna Picco-Schwendener, Sara Vannini (NewMinE Lab), Mobile Learning: una risorsa nell’educazione universitaria? Risultati da una ricerca in Ticino (Svizzera), Journal of e-Learning and Knowledge Society, Vol 7, No 2 (2011)

2011 Annual Conference of the International Network for Postgraduate Students in the Area of ICT4D (IPID)

The 2011 Annual Conference of the International Network for Postgraduate Students in the Area of ICT4D (IPID) will be held 12 - 13 September at Università della svizzera italiana (USI), Lugano, Switzerland. 

This symposium will grant postgraduate researchers the opportunity to present their work to a diverse audience, and gain positive and valuable experience. It is also an opportunity for young scientists to network and engage with international scholars in ICT4D. 

Presenters are invited to submit a two-page PDF document that briefly describes their research work by 30 June 2011. 

Visit www.ipid2011.com for more information. 

Spectators or Protagonists? An innovative outlook on urban destinations

USI Università della Svizzera italiana, Lugano (Switzerland), October 13 –15, 2011. The program is online >>>

How the best labs manage talent

on McKinsey Quarterly >>>

con gli studenti del Master in gestione dei Media

Google Wallet

have a look >>>

with the Master students of the course Online Communication and Promotion

Think Insights with Google

"At Google we believe data beats opinion. So we work hard to study the worlds of consumer behavior, digital and media, and we’re pleased to share what we’ve learned with you" >>>

"Prima ascoltare e poi comunicare"

un'intervista sul Giornale del Popolo di ieri. 

French government joins legal threat against TripAdvisor

"French hoteliers involved in a long-running legal drama over alleged “unfair commercial practices” by TripAdvisor and Expedia have secured the support of the French government" on tnooz

Travelers turn back to travel agents

an interesting article on The Washinglton Post >>>

Viaggi d’affari e tecnologia, arriva la micro guida per il turismo business

Da giugno disponibile la nuova piattaforma per smartphone di Varese Convention & Visitors Bureau, realizzata in collaborazione con il webatelier.net l’Università della Svizzera Italiana >>>

Religious Identity and Online Communities

chapeau!

the Apple iPod nano of my son Giorgio has been washed in our 1,400 speed spin washing machine and dried in the clothes dryer... and still works!

The first master thesis on World Youth Day (Madrid 2011)

I've been the supervisor together with dr. Alessandro Inversini of the first Master Thesis on World Youth Day (Madrid 2011), researched by Miriam Stefania in the framework of the Master in International Tourism. The thesis covers the overlapping areas inbetween eTourism, religious Tourism and youth event Tourism.
To download the thesis, titled "Analysis of Youth Catholic Events’ Online Communication. An overview and the WYD2011 case-study" in pdf format: >>>
To read a brief overview in Italian on the official WYD blog: >>>

happy Easter!

Giotto di Bondone
Scenes from the Life of Christ: 21. Resurrection (Noli me tangere)
1304-06 - Fresco, 200 x 185 cm
Cappella Scrovegni (Arena Chapel), Padua (Italy)

crisis communication

an example by Ashampoo >>>

interactive video

worth a try >>>

eLearning for DMO’s global online survey

Travel Agents’ Perception of Destination eLearning, let all your friends in this business know and invite them to collaborate! 

IFITT: be prepared for next great events

IFITT@ EyeForTravel London Travel Distribution Summit Europe 2011
Free for IFITT members / £40 for the rest 
10 May 2011  Business Design Centre London 09:30-12:00 
Technology and Social Media enabled Real-time Service Management in Hospitality and Tourism

Context Based Services In Tourism Workshop@ Bournemouth University
Free for IFITT / HSMAI members 
Thursday 7th July and Friday 8th July - Saturday 9th Social Programme

ENTER2012
eTourism Present and Future Services and Applications
Helsingborg Sweden 24th to 27th of January 2012.

Google-ITA Software deal approved by US authorities, with conditions

on Tnooz >>>

Il Ticino e la sfida dei turismi

una sezione speciale di Ticino Management di marzo 2011 dedicata a questo tema, con alcuni miei interventi sull'eTourism (a partire da p. 34)

The Art of Admitting Failure

on the blog of Harvard Business Review >>>

April Fools' Day

a nice example by linkedin, my suggested connections are:

1st april 2002: the website of Swissair...

an interesting story, also from the webdesign point of view >>>

30th anniversary of the Swiss National Anthem

read the story >>>

Google +1

+1’s: the right recommendations right when you want them—in your search results

RSI La1: intervista al Il Quotidiano

una mia intervista su internet e campagna elettorale in Ticino >>>

Faith 2.0: Religion and the Internet

Durham University, the Tony Blair Faith Foundation and the RSA are thrilled to announce an exciting upcoming event, Faith 2.0: Religion and the Internet, a one-day conference to be held at the RSA (8 John Adam Street, London WC2N) on 14 April, 2011. 
I'm member of the morning panel.

TripAdvisor problems...

Being Eric Schmidt (On Facebook)

on TechCrunch >>>

Facebook hotel booking conversions growing, for some higher than TripAdvisor

on HotelMarketing >>>

Google Person Finder

Person Finder: 2011 Japan Earthquake

Agenzie di viaggio: sanzionate Expedia, Edreams e Opodo per pratiche commerciali scorrette

sul sito dell'Autorità Garante della Concorrenza e del Mercato >>>
the story in English >>>

RYA - Royal Yachting Association Elearning Case Study

quite interesting >>>

red-conference: thank you!

just finished the red-conference: rethinking education in the knowledge society, a great experience!

• proceedings are available on a cd-rom: Cantoni, L., Dillembourg, P., Euler D. (2011). Proceedings of the Red-Conference: Rethinking Education in the Knowledge Society (Ascona, Switzerland, 7-10 March 2011), Lugano (Switzerland): Università della Svizzera italiana [ISBN: 978-88-6101-010-9]
• presentations by keynotes will be soon available on the conference website
• pictures are here:

Skype in the classroom (beta)

worth a try >>>

eLi-2011 in Riyadh (Saudi Arabia): a great experience!

with good colleagues and friends. See the Conference website

Un clic per arribar a Déu: Un estudi bibliogràfic de l’ús religiós d’internet

Meritxell Ramírez i Ollé, Un clic per arribar a Déu: Un estudi bibliogràfic de l’ús religiós d’internet, "Digithum", 12/2010

Social media impact on corporate reputation: Proposing a new methodological approach

A. Mandelli & L. Cantoni, Social media impact on corporate reputation: Proposing a new methodological approach, «Cuadernos de Información», 27 (2010), pp. 61-74

Investigating Perception Changes in Teachers Attending ICT Curricula through Self-Efficacy

F. Fanni, I. Rega, I. Van Zyl, S. Tardini & L. Cantoni, Investigating Perception Changes in Teachers Attending ICT Curricula through Self-Efficacy, paper presented at ICTD2010, 13th-16th December 2010, Royal Holloway, University of London

Second International Conference of e-Learning and Distance Learning

Riyadh, 22-24 February 2011. I'm going to keynote here.
the conference website
the conference program in pdf

Call for Submissions for a special issue of J.UCS on Rethinking Education in the Knowledge Society

As a follow up to the RED‐Conference: Rethinking Education in the Knowledge Society Conference (Monte Verità, Locarno – Switzerland, 7‐10 March 2011), a special issue in the J.UCS - Journal of Universal Computer Science (www.jucs.org/) journal (indexed
by ISI Web of Science) is announced, with a few invited extended versions of the best papers of RED‐Conference, and an Open Call >>>  

Generation Y, Digital Learners, and other Dangerous Things

Lorenzo Cantoni & Stefano Tardini (eds.), Generation Y, Digital Learners, and other Dangerous Things, Special Issue of "QWERTY - Interdisciplinary Journal of Technology, Culture and Education", Vol 5, No 2 (2010)

TOC

• Generation Y, Digital Learners, and other Dangerous Things, by Lorenzo Cantoni, Stefano Tardini (pp. 11-25)
• Deconstructing the Media Use of the Net Generation, by Rolf Schulmeister (pp. 26-60)
• Getting over the “generation Y” perspective: observing ICTs in learners’ experiences around the world, by Emanuele Rapetti, Stewart Marshall (pp. 61-88)
• Giovani e partecipazione politica: il ruolo del web, by Andrea Cassano, Paola Nicolini (pp. 89-104)

Grazie, prego, scusi… tornerò (forse)

Cantoni L., Faré M., Inversini A., Passini V. (2010) Grazie, prego, scusi… tornerò (forse), "Rivista del Turismo", 4(10), pp. 4-12, Touring Club Italiano

Tea Partiers Were Most Active Social Site Users in 2010

the summary by ClickZ >>>

the report by the The Pew Research Center's Internet & American Life Project

Towards online content classification in understanding tourism destinations' information competition and reputation

Alessandro Inversini & Lorenzo Cantoni, Towards online content classification in understanding tourism destinations' information competition and reputation, International Journal of Internet Marketing and Advertising 2011 - Vol. 6, No.3 pp. 282 - 299
DOI: 10.1504/IJIMA.2011.038240

Lugano dream team @ENTER2011

ENTER2011 - eTourism Conference: the program is online!

a great program!
looking forward to meeting you in Innsbruck next week

i dieci anni di wikipedia

un intervento al TG de La1 >>>

New mobile application gives users instant access to everything for fraveling in Seoul

i Tour Seoul 2.0

How Travelers Use Online and Social Media Channels to Make Hotel-choice Decisions

a Cornell Hospitality Report >>>

influencers in travel

publishing daily The Top 50 Online Travel Influencers

Merry Christmas and a great 2011!

Duccio da Buoninsegna, Adoration of the Magi (1308-11)
Tempera on wood, 42,5 x 43,5 cm, Museo dell'Opera del Duomo, Siena (Italy)

with the students of the eGovernment class

with the master students of Online communication and promotion

The Well Connected Traveller

The changing face of today’s travel consumers
A Survey of Consumer Travel Trends, by Travelport (in pdf)

How does a school system improve?

by McKinsey

Google Places blocked from using TripAdvisor reviews

on tnooz

wine66 video: to be seen!

bad reputation and good Google ranking

A Bully Finds a Pulpit on the Web (in NYT) and the answer by Google

Destination Marketing. Why do tourists like a destination?

Lorenzo Cantoni, Sara Fedele, Silvia De Ascaniis, Destination Marketing. Why do tourists like a destination? A research in eTourism and Argumentation, webatelier.net white paper, Università della Svizzera italiana (USI, Lugano, Switzerland), November 2010 (Pdf, ~700 kB, freely downloadable).

Friends, fans or advisors: do social media influence choice?

an interesting research by Ypartnership

PICTURE Project – Priests’ ICT Use in their Religious Experience

new reports available!

PICTURE studies the usages of Information and Communication Technologies (ICT), and of the internet in particular, by the priests of the Catholic Church all over the world. PICTURE does not intend to answer the question: how many priests do use ICTs? The research aims instead to offer a picture of which are the religious activities done by priests online, and which are their attitudes toward digital technologies. PICTURE studies only priests who access the internet, who are named in the following reports “ePriests”.

list of available reports (and languages):

WORLD | English | Español | Português | Deutsch |
CONTINENTS 
* Africa | English | Español | Português | Deutsch |
* Asia | English | Español | Português | Deutsch |
* Europe | English | Español | Português | Deutsch |
* Latin America | English | Español | Português | Deutsch |
* North America | English | Español | Português | Deutsch |
* Oceania | English| Español | Português | Deutsch |
COUNTRIES
* Argentina | English |
* España | English | Español |
* Italia | Italiano |
* Mexico | English | Español |
* Poland | English | Polski |
* Portugal | English |

eTourism: ENTER2011 conference draft program is online

a great program! (ENTER2011 website ¦ pdf program)

Trends in hotel booking-engine design

a report by webatelier.net

see the summary on HotelMarketing.com

ὀξύμωρον... ossimoro... oxymoron...

Google To Facebook: You Can’t Import Our User Data Without Reciprocity

on TechCrunch >>>

La visita del Papa genera un impacto publicitario de más de 66,5 millones de euros

by Kantar Media

i miei eBook in italiano

Pensare e comunicare
Teoria e pratiche della comunicazione
Comunicazione, qualità, usabilità

tribute to Antoni Gaudí (1852-1926)

Gaudi's Colonia Güell Church Virtual Visit
Sagrada Familia

Workshop on Mobile Science: Sensing, Computing and Dissemination

ICTP (Trieste), November 2—5, 2010
Automatic video recording of the activities (with synchronized slides) using the ICTP EyA System. All talks are automatically recorded hourly >>>

Expedia on how one extra data field can cost $12m

on silicon.com >>>

Study: Online Cooks Seek Utility in Online Ads

on ClickZ >>>

e-Learning and m-Learning: A Methodological Framework

I'm holding this session during the Workshop on Mobile Science: Sensing, Computing and Dissemination at the Abdus Salam International Centre for Theoretical Physics in Trieste (IT) >>>

"Learning Perspectives: 2010"

Contributions by 40 Global Learning Leaders
Edited By: Nigel Paine & Elliott Masie 
Published by: The MASIE Center & The Learning CONSORTIUM
Free Open Source Print & e-Book: CreativeCommons License

Educazione, autorità e autorevolezza: quale padre?

intervengo su questo tema giovedì 11 novembre 2010, h. 21.00, presso il Collegio santa Chiara (via santa Chiara 10, Como - Muggiò)

Desarrollo y renovación de destinos turisticos

XV Congreso AECIT

Dinámicas de transformación del Turismo en el siglo XXI
Tenerife (Islas Canarias), 24, 25 y 26 noviembre 2010
Escuela Universitaria de Ciencias Empresariales (La Laguna)
I'm having a keynote there